Leicester City Council: Valuing People, The Story So Far

Leicester continues to be at the forefront of developing services that respond to the needs of people with learning disabilities from minority ethnic communities. This has been recognised by the Department of Health’s Valuing People Support Team, who have selected us to carry out work in this area that will inform good practice nationally. The work has three main themes: developing a diverse and dynamic workforce, serving Leicester’s diverse population and Person Centred Planning (PCP).


Examples of good work being carried out in Leicester City include:
• An innovative Fast Tracking Recruitment process has driven the recruitment of Community Opportunity Assistants in the Learning Disability Service’s Community Support Team over the last 12 months. This process has reached out to all communities in Leicester and has been developed in partnership with Job Centre Plus and the Department’s Human Resources Section.
• A Communication strategy has been implemented that ensures all forms of communication is used to ensure people with learning disabilities have the opportunity to communicate in signs, symbols and preferred language. The service employs staff that can speak the 4 major languages of the city.
• Hastings Road Day Centre - Major building project to re - develop the centre into a Centre of Excellence and a community resource for people with profound and multiple learning disabilities. Included in this will be the creation a faith room for use by people of all religious beliefs.
• In response to a recent survey changes are being made at Hasting Road Resource Centre to enable people to eat food that is appropriate to their religious / cultural needs and also health needs.
• The Access All Areas service, a community resource for people who have challenged services supports people to visit places of worship in the community, to maintain their cultural identity and faith.
• As part of Day Service Modernisation a new service has been commissioned from the Voluntary Sector to provide culturally appropriate services to people from the Asian Community. Another Voluntary Sector organisation at East Park Road continues to provide culturally appropriate services to Asian community on the east side of the city.
• A new flexible short break service has been commissioned. Black and Asian people have been identified as one of the priority user groups, whose needs have been less well served by traditional residential respite services.
• The strategic development of supported living strategy and flexible community support services as an alternative to residential care means that increasing use is being made of housing and support packages that are tailored to individual need and are sensitive to equalities issues.
• The Adult Placement Service has an ongoing recruitment for carers from all faiths and communities. This has enabled the team to deliver appropriate inclusive services. In particular the expansion of flexible day service provision, respite and long-term placements.
• Specialist advocacy services continue to include the provision of a specific support element for people from Asian communities. As well as individual advocacy the service also runs a group for women of the Muslim faith, ‘We Think Too’ to enable them to contribute to the work of the Learning Disability Partnership Board.
• The Learning Disability Service continues to commission a specialist support service for carers of people with learning disabilities from our Asian communities, and to work with other community groups.

All services are delivered in a Person Centred way promoting well being and independence. Staff support people to visit places of worship in the community and to maintain their identity and faith.

Leicester has recently been chosen by the Valuing People Support Team to carry out work in relation to services for people from Ethnic Minority Communities. This work will inform good practice nationally. We are currently also part of two National Pilots:

1. Person Centred Reviews - A new approach to the transition process, with active and meaningful input from the young person and their circle of support throughout the transition process.
2. In Control - A national programme to change the organisation of social care in England so that people who need support can take more control of their own lives and fulfil their role as citizens.

April 2006 will see an Integrated Learning Disability Service, which will include Health colleagues. This will mean that quality services will be delivered in a more efficient and cost effective way. It will also mean the introduction of a Single Assessment Process and make it easier for service users to access services and information.

Yasmin Surtim, Valuing People Support Worker
Trish Branson, Principal Officer, Community Support Services

Social Care & Health Dept, 1 Greyfiars, Leicester
Tel: 0116 256 8379